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做外贸,你会打电话吗?

发布时间:2017-07-31 16:12:57编辑:365bet体育在线来源:www.356884.com浏览量:

 本文章由春喜在线英语2017.7.31日编辑发布

A call from a buyer 客户来电
       接电话时,由于无法看到对方的容貌、表情,只能听到对方的声音,因此对声音的敏感度就格外重要。对在外贸等部门工作的职员来说,接听外国客户打来的电话是家常便饭。有的人一听到话筒传来“Hello”的声音,常常会变得紧张,其原因一方面是怕听不太懂,另一方面是怕赶不上对方说话的阿速度,因而造成沟通不畅的情况。若想克服这种恐惧感,首先,必须要把“听不懂很丢脸”的念头丢掉才行。
当你赶不上对方说话的速度时,可以委婉的说:
I’m sorry I can’t follow you. Would you repeat it?
抱歉,我跟不上你。你愿意再说一遍吗?
I couldn’t catch you. Would you speak more slowly?
我跟不上你。你愿意讲慢一点吗?
万一周围环境太吵,以致于无法听清楚对方说话时,如果你说的是,Will you speak more clearly?(你能不能讲清楚点?)也许自尊心强的外国客户听来,可能会感到不高兴,因为用“clear“这个词,意思是对方讲话不够清楚,口齿不清。此时不妨改用以下说法,较为合适:

Would you speak more loudly, please?
我听不见你说的话。你愿意讲大点声音吗?
当你忙得不可开交,却接到一通冗长的电话时,可以用
Thank you for calling. I wish we could talk longer, but I have kept my visitor waiting.
谢谢你打来电话。我希翼大家能谈一会,但我已经让来客久等了。
这样,既使对方了解到谈话应该结束,同时也不会显得没有礼貌。

       我最初与老外通电话时,也十分紧张,可是越紧张越听不懂。这可能需要一段时间才能克服这种心理。另外,听不懂的地方一定要再问,如果电话里实在听不懂,可以跟客户说可否发邮件确认,以免造成误解。期待大家有接到任何人的电话都能应对自由的那一天!

今天的内容是一些简单实用的电话英语。看似简单,用的时候你可不一定会说呦。
1. Hello, this is ×××Company. Speaking.
喂(你好),×××企业。请讲。
2. ABC Company. Good morning.
这里是ABC企业。早上好。
3. Who is calling, please?
=May I ask your name?
=May I have your name, please?
=Who am I speaking to?
请问你是哪位?
4. May I speak to Mr. Cowley, please?
=I’d like to speak to Mr. Cowley.
=Mr. Cowley, please.
请找考利先生接电话。
5.Would you give me the Overseas Department?
=Overseas Department, please.
=Would you please transfer me to the Overseas Department?
=Could you connect me with the Overseas Department?
请接海外部。
6.Could you speak more slowly (loudly), please?
请说慢(大声)些。
7. Could you say it again, please?
=I beg your pardon?
请再说一遍。
8. One moment, please.
=Just a moment, please.
=Please wait for a moment.
=Please hold the line a moment.
=Please stay on the line.
请稍等
9. Just a moment, please. I’ll call her.
请稍等,我去叫她。

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